TOP QUESTIONS

What set up do you recommend for the Tender Sleep Mattress?

The Tender Sleep Mattress will be the most comfortable mattress you ever owned if setup on a suitable basic frame with no more than 3 inches between slats, a box spring or flat floor. Our 101- Night Warranty remains in force as long as your Tender Sleep is not set up in an unusual way for a mattress you would sleep on . If you prefer not to use a box spring or foundation at all, a firm platform base or a slatted base with unyielding slats thick enough to support the mattress will also work. The general rule of thumb is the firmer, the flatter, the better. But if you want to get the best of your mattress you may want to try the Tender Sleep Foundation.

Does the Tender Sleep mattress have a break-in period?

We give you 101 nights for a reason — use them! Our team feels that in that period, you’ll be able to determine whether the mattress is right for you. You may need some time to adjust to it. — your muscles need to unlearn bad habits and get acclimated to the added support and to the Magnetic therapy that the Tender Sleep Magnetress provides. We encourage all our customers to snooze on our mattress for at least a month to best evaluate the mattress.

How firm is the Tender Sleep mattress?

The Tender Sleep is medium-firm and highly supportive. We rate it at a 7-8 on a 1-10 scale if 1 is a feather pillow and 10 is hard as a cement floor. The Tender Sleep is designed for perfect long-term support with true top layer comfort. We encourage you to give the Tender Sleep a try for at least 30 days, remembering that if you are not fully satisfied, we will always be happy to take it back.

Tell me more about the 101-night trial.

You can try your new mattress in the comfort of your home for 101 nights from the day you receive it. This post-purchase, risk-free 101-night trial serves as our return policy. If you decide your Tender Sleep mattress is not for you, we will send a courier over to remove the product from your home and either donate it to a local charity or have it recycled. Your original form of payment will be refunded 100 percent.

When can I expect to receive my Tender Sleep?

Our products typically ship out of their respective facilities via FedEx 2-3 business days after you place your order and then take between 2-5 business days in transit to arrive at your door. Once your productships, you’ll receive a shipping confirmation email with a tracking number.

What kind of magnets the Tender Sleep Magnetress uses?

Tender Sleep Magnetress uses the BIOflex® technology (bio-magnets, magnets with Concentric Circular Magnetization), which are specifically designed for human use.

How long it will take for me to feel a difference when using the magnets?

Multiple factors determine the results you may experience when using magnetic products. Every person is unique in their response to magnets, and each condition may differ from individual to individual. We give you 101 nights for a reason — use them! Our team feels that in that period, you’ll be able to determine whether the mattress is right for you. You may need some time to adjust to it. — your muscles need to unlearn bad habits and get acclimated to the added support and to the benefits of Magnetic Therapy that the Tender Sleep Magnetress provides. We encourage all our customers to snooze on our mattress for at least a month to best evaluate the mattress and its benefits.

  • MATTRESS
  • MAGNETIC THERAPY
  • PAY & SHIP
  • RETURNS

What set up do you recommend for the Tender Sleep mattress?

The Tender Sleep Mattress will be the most comfortable mattress you ever owned if setup on a suitable basic frame with no more than 3 inches between slats, a box spring or flat floor. Our 101- Night Warranty remains in force as long as your Tender Sleep is not set up in an unusual way for a mattress you would sleep on . If you prefer not to use a box spring or foundation at all, a firm platform base or a slatted base with unyielding slats thick enough to support the mattress will also work. The general rule of thumb is the firmer, the flatter, the better. But if you want to get the best of your mattress you may want to try the Tender Sleep Foundation.

Can I use my tender sleep mattress on a sofa bed?

Our foam mattress are not designed to be used in sofa beds. Repeated folding will cause long-term damage to the materials.

Can my Tender Sleep mattress be folded for transport?

The Tender Sleep mattress is not designed to be refolded once expanded. The initial compression process uses roller presses which compress the mattress with over 10,000 lbs per square foot for vacuum packing.

Can I roll it up like an air bed?

Tender Sleep mattresses are intended for permanent use. Once out of the box, the mattress will not recompress back in or roll up like an air bed. If you aren't using the Tender Sleep mattress as your primary mattress, we recommend storing it opened completely, on the floor or, it can also be temporarily stored on its side.

How do I move the Tender Sleep mattress?

Our mattresses will not fit back in the box they came in! We recommend covering it with plastic, bending it in half (from head to feet, not side to side) and temporarily securing it with bungee cords while you move. Another popular option is using mattress boxes available through moving companies.

What certifications the Tender Sleep mattress has?

Every layer of Foam is CertiPUR-US® certified. CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). Also, they meet CertiPUR-US® standards for content, emissions, and durability, and are analyzed by independent, accredited testing laboratorie. Also, the latex is certified by OKEO-TEX® to meet health and environmental requirements.

Does the Tender Sleep mattress have a break-in period?

We give you 101 nights for a reason — use them! Our team feels that in that period, you’ll be able to determine whether the mattress is right for you. You may need some time to adjust to it. — your muscles need to unlearn bad habits and get acclimated to the added support and to the Magnetic therapy that the Tender Sleep Magnetress provides. We encourage all our customers to snooze on our mattress for at least a month to best evaluate the mattress.

How do I protect my mattress?

For the most breathable, easy protection, we recommend using a water-resistant mattress protector/cover as it will allow your investment to last the longest possible time. Mattress protectors can add even more protection, however, keep in mind that the covers may reduce breathability.

Can I clean the cover?

Absolutely. Unzip and spot clean the cover with a mild detergent. If you have to wash your cover, we don't recommend machine washing it, as the cover may shrink. Instead, unzip and remove the cover and gently dab and spot clean with a mild detergent. The top part of the cover can be hand-washed cold and then air-dried since any heat might cause the cover to shrink. It is best not to immerse it in water or dry clean it. Please make sure that the cleaned area is dry before zipping your cover back on and putting sheets back on the mattress.

How firm is the Tender Sleep mattress?

The Tender Sleep is medium-firm and highly supportive. We rate it at a 7-8 on a 1-10 scale if 1 is a feather pillow and 10 is hard as a cement floor. The Tender Sleep is designed for perfect long-term support with true top layer comfort. We encourage you to give the Tender Sleep a try for at least 30 days, remembering that if you are not fully satisfied, we will always be happy to take it back.

Do I need to flip the mattress?

No, Tender Sleep mattresses foams are strategically layered, so make sure the right side is facing up. As with all mattresses, if you sleep alone on one side of the bed or have a meaningful weight differential with your mattress partner, then we do recommend rotating the bed 180 degrees every 3-6 months.

What safety tests have you done on your mattress?

The Federal Government requires all mattresses sold in the US to meet very stringent burn tests, as governed by 16 CFR 1633 and 1632. A fire retardant knit sock covers the foam before the outer cover is placed on our mattresses. The knit sock is made from a proprietary yarn with a silica core and a polyester/acrylic/nylon/rayon outer wrap. When the yarn burns, a char barrier is formed, which prevents oxygen from feeding the flames.

Are there chemicals fire retardants in your mattress?

The Tender Sleep mattresses do not contain any flame retardant chemicals. Our flame retardant is a proprietary knit sock that’s just under the cover. In the event of a fire, the sock melts on itself and suffocates the oxygen needed for the fire to burn.

Will the Tender Sleep mattress smell or "off-gas" when OPENED?

Tender Sleep foams are exceptional quality, and off-gassing is limited or non-existent. If there is any faint opening smell of fresh foam, this will dissipate quickly and is from new foams being vacuum packed and not from any chemicals. Any smell will dissipate quickly once the mattress is opened and breathing.

How long can I keep the mattress in the box?

We suggest unboxing your mattress soon after delivery. Tender Sleep mattresses can stay in the box for up to 2-3 weeks before their structural integrity is affected. Please note that the 101 night trial starts from the night you receive your mattress, not from the night you start sleeping on them!

Tell me more about the 101-night trial.

You can try your new mattress in the comfort of your home for 101 nights from the day you receive it. This post-purchase, risk-free 101-night trial serves as our return policy. If you decide your Tender Sleep mattress is not for you, we will send a courier over to remove the product from your home and either donate it to a local charity or have it recycled. Your original form of payment will be refunded 100 percent.

What if I notice body impressions or sagging in my mattress?

Body impressions and sagging are unlikely to happen for at least 8-10 years. But if you do notice some increased softness in some areas more than others or permanent indentations that measure more than 1 1/2 inch, you are covered by our 10-year limited warranty. To make a warranty claim, simply reach out to us at support@tendersleep.com , and we’d be more than happy to help.

Tell me more about the 10-year warranty.

A 10-year limited warranty covers Tender Sleep mattresses. In short, we'll either repair any issue causing the mattress an indent greater than one and one half (1.5) inch or, pending on the severity; we’ll replace the bed entirely. We also cover any physical flaw in the mattress that causes our foam layers to split or crack despite normal usage and proper handling. Finally, our warranty extends to the mattress cover and any manufacturing defect in the zipper assembly.We don't cover changes to your mattress that are caused by or the result of normal wear and tear.

We also don’t cover changes caused by or resulting from circumstances or uses that go beyond the intended use of a mattress—namely, reclining and sleeping. To learn more about the terms of our warranty, feel free to click here.

How do I make a warranty claim if I think my mattress is defective?

If you discover a defect in your mattress, please email us at support@tendersleep.com or give us a call at (407)420-7093 to let us know what's going on. From there, we’ll be able to help you solve the issue and ensure that you’re getting a great sleeping night.

Can I get a replacement cover?

We don’t currently offer replacement covers for sale. However, that is something we will be working on in the future.

What is magnetic therapy?

Magnetic therapy (or magnotherapy) is a practice involving the use of different kinds of harmless magnetic fields on the body to help boost your overall sleep and health. Using magnetic therapy has a huge advantage because it’s safe, non-invasive, it lasts for a lifetime, and have no side effects. Research studies agree that you can use magnetic therapy as often as you need to. To learn more about the benefits of Magnetic Therapy, click here.

What are the benefits of magnetic therapy?

People with chronic back pain report obtaining significant relief by sleeping on a magnetic mattress and using magnetic seat cushions. Regular use of magnets may even help prevent asthma and relieve headaches, and insomnia. To learn more about the benefits of Magnetic Therapy, click here.

How do magnets work?

PAIN RELIEF is the most common use of magnets. Wounds and painful areas of the body are marked by a lack of oxygen and poor circulation. It is believed that magnetic stimulation helps to increase the blood circulation. A negative magnetic field is used to normalize disturbed metabolic functions causing painful conditions like inflammation and cell degeneration. Magnetic fields put directly on top of the head has been proven to have a calming effect. Magnets may increase the capillary blood flow which may help flush lactic acid and other inflammatory agents that build up in the tissue helping to relieve pain and inflammation. It may also, naturally stimulates the melatonin production, increasing its levels, promoting a deeper and more restful sleep. To learn more about the benefits of Magnetic Therapy,  click here.

What kind of magnets the Tender Sleep Magnetress uses?

Tender Sleep Magnetress uses the BIOflex® technology (bio-magnets, magnets with Concentric Circular Magnetization), which are specifically designed for human use.

Are there any side effects to using therapeutic magnets?

Absolutely none! Magnet therapy is a natural alternative to toxic pain-relieving drugs. You have nothing to lose and everything to gain!

Can anyone use magnets?

Magnets are safe for use by most people except for people who have pacemakers, insulin pumps or other automated drug delivery stents or devices. Since studies have never been done on pregnant women, we advise women to hold off on using magnets while pregnant.

Also, keep laptops, cell phones, computer disks, videotapes, video monitors, credit cards and any other magnetic media away from your mattress as those may present malfunction or have their data deleted when exposed to magnetic fields.

How long it will take for me to feel a difference when using the magnets?

Multiple factors determine the results you may experience when using magnetic products. Every person is unique in their response to magnets, and each condition may differ from individual to individual. We give you 101 nights for a reason — use them! Our team feels that in that period, you’ll be able to determine whether the mattress is right for you. You may need some time to adjust to it. — your muscles need to unlearn bad habits and get acclimated to the added support and to the benefits of Magnetic Therapy that the Tender Sleep Magnetress provides. We encourage all our customers to snooze on our mattress for at least a month to best evaluate the mattress and its benefits.

When can I expect to receive my Tender Sleep?

Our products typically ship out of their respective facilities via FedEx 2-3 business days after you place your order and then take between 2-5 business days in transit to arrive at your door. Once your productships, you’ll receive a shipping confirmation email with a tracking number.

What payment forms are accepted?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.

What is the shipping weight of the tender sleep mattress?

Tender Sleep mattresses weigh 60lbs (Twin) to 120lbs (King). Shipping weight for the mattress can vary between 6lbs - 7lbs, because of packaging.

How big is the box a Tender Sleep mattress ships in?

All Tender Sleep mattress sizes ship in our standard box of 20 x 20 x 42 inches.

Do you ship internationally?

We currently only ship to the contiguous United States (48 continental states only and the District of Columbia).

How much does shipping cost?

Shipping is always free within the contiguous United States, whether to purchase or return a Tender Sleep.

I need to make changes. How do I update my order?

If you need to adjust your address, phone number, email address or anything else included in your order, contact through the email support@tendersleep.com or call us at (407)420-7093. We will do our best to help!

Is sales tax charged in my state?

Sales tax laws require us to pay sales tax on purchases made within regions in which we have a physical presence.
To find the exact amount you will be taxed, enter your shipping address into the Checkout flow and it will be able to calculate the exact amount of tax you'll be charged.
Note for Pennsylvania customers: Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.
The purchaser is required to file a use tax return if tax is due in connection with the purchase and delivery in the Commonwealth.
This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.

Do you offer financing?

Financing with Blispay
We’ve teamed up with Blispay to offer special financing. Enjoy No Payments, No Interest on all purchases over $199 if paid in full in 6 months. Plus, you'll get 2% Cash Back!  
How it works:

● Apply on your phone or computer at https://blispay.com/tendersleep

● If approved, you'll receive a digital Blispay Visa card which can be used to make purchases with us.

● You’ll receive 6 months special financing on all purchases over $199 + 2% Cash Back.

Interest will be charged to your account at your APR of 19.99% from the posting date if the purchase balance is not paid in full in six months. Your account has a 3% foreign transaction fee and if you are charged interest it will be at least $2.00.
For more info please visit blispay.com/faq. The Blispay Visa® Card is issued by First Electronic Bank, Utah. Learn more and apply at https://blispay.com/tendersleep

Tell me more about the 101-night trial.

You can try your new mattress in the comfort of your home for 101 nights from the day you receive it. This post-purchase, risk-free 101-night trial serves as our return policy. If you decide your Tender Sleep mattress is not for you, we will send a courier over to remove the product from your home and either donate it to a local charity or have it recycled. Your original form of payment will be refunded 100 percent.

What if I notice body impressions or sagging in my mattress?

Body impressions and sagging are unlikely to happen for at least 8-10 years. But if you do notice some increased softness in some areas more than others or permanent indentations that measure more than 1 1/2 inch, you are covered by our 10-year limited warranty. To make a warranty claim, simply reach out to us at support@tendersleep.com , and we’d be more than happy to help.

Tell me more about the 10-year warranty.

A 10-year limited warranty covers Tender Sleep mattresses. In short, we'll either repair any issue causing the mattress an indent greater than one and one half (1.5) inch or, pending on the severity; we’ll replace the bed entirely. We also cover any physical flaw in the mattress that causes our foam layers to split or crack despite normal usage and proper handling. Finally, our warranty extends to the mattress cover and any manufacturing defect in the zipper assembly.We don't cover changes to your mattress that are caused by or the result of normal wear and tear.

We also don’t cover changes caused by or resulting from circumstances or uses that go beyond the intended use of a mattress—namely, reclining and sleeping. To learn more about the terms of our warranty, feel free to click here.

How do I make a warranty claim if I think my mattress is defective?

If you discover a defect in your mattress, please email us at support@tendersleep.com or give us a call at (407)420-7093 to let us know what's going on. From there, we’ll be able to help you solve the issue and ensure that you’re getting a great sleeping night.

How do I return my mattress?

We aim to make the return process as simple as possible! To return your mattress, we will work together with you to donate it to a local charity or non-profit. Once your mattress is donated, upload or email us a scanned or photographed copy of your donation receipt, and we'll process your refund in full.
If we are unable to find a donation location in your area, then we'll coordinate with a 3rd party pickup service free of charge.

What happens to my returned products?

We never resell a used product. Returned Tender Sleep mattresses will be donated to a local charity or ethically recycled. Right now, each charity will vary regionally. In certain localities, restrictions require us to recycle/dispose of the bed.